How to Reset Brother Printer: A Comprehensive Guide

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How to reset brother printer – Discover how to reset your Brother printer effortlessly with our comprehensive guide. From soft resets to factory resets, we’ll guide you through every step, ensuring your printer operates seamlessly.

Whether you’re troubleshooting issues, changing network settings, or resolving paper jams, this guide has got you covered. Learn the reasons for resetting your printer and the potential benefits and limitations of each reset method.

Reset Process Overview

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Resetting a Brother printer involves restoring it to its default settings. There are three main types of resets: soft reset, hard reset, and factory reset. Each type has its own purpose and set of steps.

A soft resetis a quick and easy way to resolve minor issues with your printer. It does not erase any data or settings. A hard resetis more comprehensive and will erase all data and settings. It is typically used to resolve more serious issues.

A factory resetis the most thorough type of reset and will restore your printer to its original factory settings.

Soft Reset, How to reset brother printer

A soft reset can be performed by following these steps:

  1. Turn off the printer.
  2. Unplug the power cord from the printer.
  3. Wait 60 seconds.
  4. Plug the power cord back into the printer.
  5. Turn on the printer.

A soft reset can resolve issues such as paper jams, printing errors, and connectivity problems.

Hard Reset

A hard reset can be performed by following these steps:

  1. Turn off the printer.
  2. Press and hold the “Stop/Reset” button.
  3. While holding the “Stop/Reset” button, turn on the printer.
  4. Release the “Stop/Reset” button when the “Maintenance” light starts flashing.
  5. Press the “Stop/Reset” button four times.
  6. Turn off the printer.
  7. Turn on the printer.

A hard reset can resolve issues such as major printing errors, firmware corruption, and network connectivity problems.

Factory Reset

A factory reset can be performed by following these steps:

  1. Turn off the printer.
  2. Press and hold the “Menu” button.
  3. While holding the “Menu” button, turn on the printer.
  4. Release the “Menu” button when the “Maintenance” light starts flashing.
  5. Press the down arrow button to select “Factory Reset”.
  6. Press the “OK” button.
  7. Turn off the printer.
  8. Turn on the printer.

A factory reset will erase all data and settings from the printer. It should only be used as a last resort.

Reset Methods

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Resetting a Brother printer can resolve various issues, restore factory settings, or clear any errors. There are several reset methods available, each with its specific purpose and procedure.

The available reset methods include:

Factory Reset

A factory reset restores the printer to its original default settings, erasing all customized settings and data. This method is useful when the printer experiences persistent errors or malfunctions that cannot be resolved through other troubleshooting steps.

Soft Reset, How to reset brother printer

A soft reset is a temporary reset that clears the printer’s memory and resets any pending operations. It does not affect the printer’s settings or data. This method can often resolve minor issues like paper jams or communication errors.

Hard Reset

A hard reset is a more comprehensive reset that clears all settings and data from the printer, including network configurations and stored documents. This method is typically used when the printer is experiencing severe errors or when preparing it for disposal or transfer of ownership.

Reasons for Resetting

Resetting a Brother printer can be necessary for various reasons. Common scenarios include:

Troubleshooting issues: When encountering printing problems or malfunctions, resetting the printer can often resolve the issue.

  • Changing network settings: If the printer’s network settings need to be modified, resetting it can ensure that the new settings are applied correctly.
  • Resolving paper jams: Resetting the printer can clear any paper jams that may be preventing it from operating properly.
  • Printer not responding: If the printer is unresponsive or frozen, resetting it can restart the system and restore functionality.
  • Error messages appearing: Persistent error messages can sometimes be resolved by resetting the printer.
  • Ink cartridge issues: Resetting the printer can help resolve issues related to ink cartridge recognition or compatibility.
  • Wireless connectivity problems: If the printer is experiencing difficulty connecting to a wireless network, resetting it can refresh the connection.
  • Driver conflicts: Resetting the printer can help resolve conflicts between the printer driver and other software or operating systems.

Preparation Before Reset

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Before resetting your Brother printer, it is crucial to take the following steps to ensure a smooth and successful process:

Unplug the printer from its power source to prevent any electrical hazards during the reset.

Remove All Paper and Cartridges

Remove all paper from the printer’s trays to prevent any damage or paper jams during the reset.

Take out all cartridges from the printer, including the toner or ink cartridges, to prevent any potential damage to the cartridges or the printer itself.

Write Down Current Printer Settings

Note down the current printer settings, such as network configuration, paper size, and print quality settings. This information can be found in the printer’s menu or control panel.

Having a record of the settings will allow you to easily restore them after the reset.

Back Up Important Documents

If the printer has any important documents stored in its memory, back them up before proceeding with the reset.

The reset process may erase these documents, so it is essential to create a backup to prevent data loss.

Close All Programs Using the Printer

Close all programs and applications that are currently using the printer. This will prevent any conflicts or errors during the reset.

Ensure that no print jobs are pending or in progress before closing the programs.

Disable Antivirus Software

Temporarily disable any antivirus software or firewalls that may interfere with the reset process.

These programs can sometimes block the printer from communicating with the computer during the reset, so it is advisable to disable them temporarily.

Troubleshooting Post-Reset

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After resetting your Brother printer, you may encounter various issues. This section provides solutions to common problems that may arise.

Printer Not Responding

* Check if the printer is powered on and connected to a power source.

If your Brother printer is experiencing issues, resetting it to factory defaults may resolve them. Follow the specific steps for your printer model. If you have the Brother MFC-870DWI model, you may also be interested in its color printing capabilities.

Can the Brother MFC-870DWI Print Color ? After exploring this, return to the reset process to ensure your printer functions optimally.

  • Restart the printer by turning it off and then on again.
  • Reset the printer to factory defaults.
  • Contact technical support for further assistance.

Network Connectivity Problems

* Ensure the printer is connected to a stable Wi-Fi network.

  • Restart the printer and the router.
  • Check if the printer’s IP address is correct.
  • Update the printer’s firmware.
  • Contact technical support if the issue persists.

Printer Is Not Printing

* Check if there is paper in the paper tray.

  • Ensure the print cartridges are installed correctly.
  • Clean the print heads.
  • Check for any error messages on the printer’s display.
  • Contact technical support if the issue persists.

Scan or Copy Function Is Not Working

* Ensure the scanner glass is clean.

  • Check if the printer is connected to a computer.
  • Update the printer’s drivers.
  • Reset the printer to factory defaults.
  • Contact technical support if the issue persists.

Paper Jams or Other Hardware Issues

* Clear any jammed paper from the printer.

  • Check for any foreign objects inside the printer.
  • Reset the printer to factory defaults.
  • Contact technical support for professional assistance.

Resetting Different Printer Models

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Various Brother printer models have specific reset methods tailored to their unique designs and functionalities.

Reset Methods for Different Models

The following table provides a comprehensive overview of reset methods for popular Brother printer models:

ModelReset Method
MFC-J497DWFactory Reset
HL-L2350DWSoft Reset
DCP-L2550DWHard Reset

Resetting Using Control Panel

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The control panel on your Brother printer provides a straightforward method to reset the device to its factory settings. This can be useful for resolving various issues or preparing the printer for a new setup.

Navigating the Control Panel

* Step 1:Power on the printer and ensure it is in a ready state.

Step 2

Locate the control panel buttons or touchscreen.

Step 3

Use the arrow keys or touchscreen navigation to access the printer’s menu options.

Selecting Reset Options

* Step 4:Navigate to the “Settings” or “Maintenance” section of the menu.

Step 5

Look for options related to “Reset” or “Factory Reset.”

Step 6

Select the appropriate reset option. The printer may display a confirmation message or prompt you to enter a password.

Confirming Reset

* Step 7:Carefully review the confirmation message to ensure you are resetting the correct device.

Step 8

Select “OK” or “Confirm” to initiate the reset process.

Step 9

The printer will display a progress bar or message indicating the reset is in progress.

Reset Completion

* Step 10:The reset process typically takes a few minutes to complete.

Step 11

Once the reset is finished, the printer will automatically restart.

Step 12

The printer is now reset to its factory settings and is ready for use.

Resetting Using Software Utility

Resetting the Brother printer using the software utility is a convenient and effective method. The utility provides a user-friendly interface that guides you through the reset process.

To reset your printer using the software utility, follow these steps:

Downloading and Installing the Utility

Begin by downloading the Brother software utility compatible with your printer model from the official Brother website.

Once the download is complete, launch the installer and follow the on-screen instructions to install the utility on your computer.

Connecting the Printer

Ensure that your printer is properly connected to your computer via a USB cable or wireless network.

Initiating the Reset Process

Launch the Brother software utility from your computer.

Navigate to the “Maintenance” or “Settings” section within the utility.

Locate the “Reset” option and click on it.

Navigating the Reset Menu

The utility will display a confirmation message. Confirm that you want to reset the printer.

Follow the on-screen instructions to complete the reset process.

Resetting Network Settings

To re-establish a stable and secure network connection, it is essential to reset the printer’s network settings to their default configuration. This process allows the printer to establish a fresh connection with the network, resolving any potential issues.

The steps involved in resetting the network settings may vary slightly depending on the specific Brother printer model. However, the general approach remains consistent.

Locating the Network Reset Option

1. Access the printer’s control panel.

2. Navigate through the menu options until you find the “Network” or “Wireless” section.

3. Look for an option labeled “Reset Network Settings” or “Restore Network Defaults.” The exact wording may vary depending on the printer model.

Restoring Default Network Configuration

1. Select the “Reset Network Settings” option.

2. The printer will prompt you to confirm the reset. Select “Yes” or “OK” to proceed.

3. The printer will reset its network settings to the factory defaults. This may take a few minutes.

If you are experiencing issues with your Brother printer, resetting it to factory defaults may resolve the problem. Instructions on how to reset Brother printers can be found online. For those unfamiliar with the term, collated printing refers to a printing method where multiple copies of a document are printed in a specific order, such as alternating between pages or sets of pages.

Understanding collated printing can be helpful when configuring your printer settings for specific printing tasks. After resetting your Brother printer, you may need to reconfigure these settings to suit your printing needs.

4. Once the reset is complete, the printer will restart. You will need to reconfigure the network settings, including the SSID and password, to connect to your wireless network.

Resetting Ink Levels

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Resetting ink levels on a Brother printer involves adjusting the internal counter that tracks the remaining ink in the cartridges. This process can be necessary when the printer displays an incorrect ink level or when you have replaced a cartridge and the printer still indicates it’s empty.

To reset the ink levels, you will need to access the printer’s service mode. The specific steps may vary depending on your printer model, but generally, you can follow these steps:

Entering Service Mode

  1. Turn off the printer.
  2. Press and hold the “Stop” or “Cancel” button.
  3. While holding the “Stop” or “Cancel” button, turn on the printer.
  4. Release the “Stop” or “Cancel” button when the printer starts up.

Resetting Ink Levels

  1. Once in service mode, use the arrow keys to navigate to the “Ink” or “Ink Counter” menu.
  2. Select the “Reset” option.
  3. The printer will reset the ink levels to full.

Exiting Service Mode

  1. To exit service mode, turn off the printer.
  2. Turn the printer back on.

Note:Resetting the ink levels will not affect the actual ink level in the cartridges. If the cartridges are empty, you will need to replace them before the printer can print.

Resetting Paper Feed

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The paper feed mechanism is responsible for guiding paper through the printer. If you encounter paper jams or misfeeds, you can try the following steps to reset the paper feed:

  • Clear paper jams:Remove any jammed paper from the printer. Make sure to remove all pieces, as even small scraps can cause further jams.
  • Adjust paper guides:Ensure that the paper guides in the paper tray are correctly positioned to match the paper size you are using. This helps prevent the paper from skewing or jamming.
  • Realign paper trays:Remove the paper tray and reinsert it into the printer. This can help reset the alignment and ensure that the paper is fed correctly.
  • Reset the printer’s memory:Some printers have a memory function that stores information about the paper feed settings. Resetting this memory can clear any errors or glitches that may be causing paper feed issues.
  • Use a utility program:Many printer manufacturers provide utility programs that can be used to reset the paper feed mechanism. These programs typically offer a guided process to help you resolve paper feed problems.
  • Contact technical support:If you are unable to resolve the paper feed issue on your own, you can contact the printer manufacturer’s technical support for assistance. They can provide further troubleshooting steps or arrange for repairs if necessary.

Advanced Reset Options

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Some Brother printer models offer additional reset options, including:

Firmware Reset

A firmware reset restores the printer’s firmware to its factory default settings. This option can be useful if the printer is experiencing software-related issues or if you want to install a new firmware update.


An NVRAM reset clears the printer’s non-volatile memory, which stores printer settings and configurations. This option can be useful if the printer is experiencing persistent problems that cannot be resolved through other reset methods.

Safety Precautions


When resetting your Brother printer, it is crucial to adhere to specific safety measures to prevent any potential hazards.

Always handle the printer with careand avoid exerting excessive force on any of its components. Refrain from opening the printer’s casing or attempting to access internal parts unless explicitly instructed by Brother’s official documentation.

Electrical Safety

  • Avoid touching any exposed electrical components within the printer, as this could lead to electrical shock.
  • Ensure that the printer is properly grounded to prevent electrical accidents.
  • Use only the original power cord provided with the printer and avoid using damaged or frayed cords.

Additional Resources: How To Reset Brother Printer

If you require further assistance, Brother provides comprehensive support resources to guide you through the reset process and address any additional queries you may have.

The following links provide access to Brother’s official support pages and user manuals, which offer detailed instructions and troubleshooting tips tailored to specific printer models:

Brother Support Pages

User Manuals

Locate your specific printer model on the Brother website to access its user manual, which provides comprehensive instructions and troubleshooting information:

Troubleshooting Tips

When performing a printer reset, it’s possible to encounter minor issues. Here are some common problems and their troubleshooting tips:

Printer not powering on:

  • Ensure the printer is properly connected to a power source and that the power cable is not damaged.
  • Check if the power switch on the printer is turned on.
  • Try resetting the printer by unplugging it from the power source for 30 seconds and then plugging it back in.

Reset not completing successfully:

  • Make sure you are following the correct reset instructions for your specific printer model.
  • Check if the printer is experiencing any paper jams or other errors that may prevent the reset from completing.
  • If the reset still fails, try performing a factory reset or contacting Brother customer support for assistance.

General Inquiries

What are the different types of resets available for Brother printers?

Brother printers offer three main types of resets: soft reset, hard reset, and factory reset.

When should I perform a factory reset on my Brother printer?

A factory reset is recommended when troubleshooting complex issues, resolving persistent errors, or restoring the printer to its original default settings.

How do I reset the network settings on my Brother printer?

To reset the network settings, navigate to the printer’s control panel and locate the network reset option. Select it to restore the default network configuration.